HOSPITALITY SERVICES

We work behind the scenes to present your company in the best light

Fully trained staff backed by our rigorous recruitment process

Outsourcing the way you want it. We provide flexible solutions for a seamless fit.

We let you focus on what you do best to improve your company’s bottom line

General Managers may feel they have lost some control over the property. Metro Global Hospitality work with management to agree on a reporting structure and KPIs that need to be met to ensure the service quality and delivery is achieved.

Metro Global Hospitality conducts weekly inspections with our clients, and reports on performance as outlined in the service agreement. For certain clients we conduct a minimum of 8 inspections per month, against a 74 Point Check list. We’re proud to maintain an average score of no higher than 15 points.

Metro Global Hospitality meet with the hotel 3 – 6 weeks in advance to go through the transition schedule and ensure all critical information is passed on prior to commencing the service average score of no higher than 15 points.

Metro Global Hospitality adopts and promotes a hotel’s company values in its daily operation, including conducting hotel specific induction programs and training. 

All staff go through appropriate security checks throughout the recruitment process, to confirm their identity.

All brand standards of the business are incorporated into Metro Global Hospitality Standard Operating Procedures.

To ensure the best quality staff are selected, all candidates go through a vigorous recruitment process. The client can request final approval on key roles, such as Executive Housekeeper, which may require 5-star experience.