Metro Global Partners
Metro Global Partners
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    • Home
    • About Us
    • Accreditations
    • Services
    • Work with Us
    • Contact Us
  • Home
  • About Us
  • Accreditations
  • Services
  • Work with Us
  • Contact Us

HOSPITALITY SERVICES

A GREAT FIRST IMPRESSION

A GREAT FIRST IMPRESSION

A GREAT FIRST IMPRESSION

We work behind the scenes to present your company in the best light

HIGHLY SKILLED STAFF

A GREAT FIRST IMPRESSION

A GREAT FIRST IMPRESSION

Fully trained staff backed by our rigorous recruitment process

TAILORED TO YOUR BUSINESS

TAILORED TO YOUR BUSINESS

TAILORED TO YOUR BUSINESS

Outsourcing the way you want it. We provide flexible solutions for a seamless fit.

IMPROVED EFFICIENCIES

TAILORED TO YOUR BUSINESS

TAILORED TO YOUR BUSINESS

We let you focus on what you do best to improve your company’s bottom line

Outsourced services

Metro Global Hospitality is a trusted provider in the hospitality industry, servicing more than 3 million rooms a year across 20 different brands around world. If you’re asking why choose Metro Global Hospitality, consider these points:

• Metro Global Hospitality has 20 years experience in the hospitality industry.


• Over 15 hotels and serviced apartments around Singapore trust us to meet their outsourcing requirements, more than 70 hotels and serviced apartments worldwide across Australia, Singapore, China and UAE.


• Respected local and prestigious global brands choose Metro Global Hospitality including Marina Bay Sands, Ascott Group, Accor Group, Sheraton and Carlton.


• We employ more than 200 highly skilled staff backed by our rigorous recruitment process that ensures the high standards, with the flexibility to be tailored to your hotel’s specific requirements.


• We have a reputation for quality, maintaining the highest standards and aiming for best practice in everything we do.


• We comply with industry standards including the Ethical Audit requirements.


• We aim to develop long term partnerships so that we can grow with your business.


• We are committed to continuous improvement and invest in getting to know your business.

TYPES OF OUTSOURCING

Metro Global Hospitality aims to become part of your team in the way that suits your business the best.

Fully outsourced

Outsourcing of the entire department to an external provider, e.g. Housekeeping, Stewarding, Maintenance.

Partially outsourced

A model whereby a company decides to outsource the majority of a department however selects to retain key roles.

Full transition

In this model, the client requires the outsourced company to take on all the existing staff, including responsibility for the leave entitlements, workers compensation and other employee benefits.

Top-up service

Partial outsourcing with additional staff to cover shortfalls in workload. Beneficial to hotels that experience a seasonal increase in occupancy or are looking to transition to the fully outsourced model.

BENEFITS OF OUTSOURCING

The smartest way to reduce operational costs

• Reduction in operational and labour costs.

• All inclusive pricing, predictable budget expenditure.

• Service quality guarantee.

• Ability to focus on the core business function of generating revenue.

• Reduced employment risk.


SOLVING THE RISKS OF OUTSOURCING

LOSS OF CONTROL

FAILURE TO DELIVER SERVICE/ PRODUCT

FAILURE TO DELIVER SERVICE/ PRODUCT

General Managers may feel they have lost some control over the property. Metro Global Hospitality work with management to agree on a reporting structure and KPIs that need to be met to ensure the service quality and delivery is achieved.

FAILURE TO DELIVER SERVICE/ PRODUCT

FAILURE TO DELIVER SERVICE/ PRODUCT

FAILURE TO DELIVER SERVICE/ PRODUCT

Metro Global Hospitality conducts weekly inspections with our clients, and reports on performance as outlined in the service agreement. For certain clients we conduct a minimum of 8 inspections per month, against a 74 Point Check list. We’re proud to maintain an average score of no higher than 15 points.

LOSS OF BUSINESS KNOWLEDGE

FAILURE TO DELIVER SERVICE/ PRODUCT

LOSS OF BUSINESS KNOWLEDGE

Metro Global Hospitality meet with the hotel 3 – 6 weeks in advance to go through the transition schedule and ensure all critical information is passed on prior to commencing the service average score of no higher than 15 points.

LOSS OF COMPANY CULTURE

DAMAGE TO THE COMPANY BRAND

LOSS OF BUSINESS KNOWLEDGE

Metro Global Hospitality adopts and promotes a hotel’s company values in its daily operation, including conducting hotel specific induction programs and training. 

INCREASED SECURITY RISK

DAMAGE TO THE COMPANY BRAND

DAMAGE TO THE COMPANY BRAND

All staff go through appropriate security checks throughout the recruitment process, to confirm their identity.

DAMAGE TO THE COMPANY BRAND

DAMAGE TO THE COMPANY BRAND

DAMAGE TO THE COMPANY BRAND

All brand standards of the business are incorporated into Metro Global Hospitality Standard Operating Procedures.

QUALITY OF STAFF EMPLOYED

QUALITY OF STAFF EMPLOYED

QUALITY OF STAFF EMPLOYED

To ensure the best quality staff are selected, all candidates go through a vigorous recruitment process. The client can request final approval on key roles, such as Executive Housekeeper, which may require 5-star experience.

Metro Global Partners

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